Medical Management Associates, Inc. - Healthcare Consulting Logo

3330 Cumberland Boulevard • Suite 650 • Atlanta, GA 30339
Phone: 770-951-8427 • Fax: 770-951-2157


Revised April 9, 2020

Client Update: Telehealth, Virtual Check-in & E-visits

Medical Management Associates is studying the latest information regarding the COVID-19 pandemic and the impact on our clients every day and finding ways to help maneuver the current, changing environment. What we are hearing from our clients across the country:

  • Our clients want to remain accessible to take care of their patients.
  • Our clients are seeing many appointment cancellations and expect substantially reduced volume in the foreseeable future.
  • Our clients are learning how to perform remote healthcare services - the information is complex and ever-changing.

Telemedicine is one way to take care of patients remotely. There are three key components to understand:

  1. Getting Started: Visits and Technology
  2. Coding and Reimbursement
  3. Liability

Getting Started

  1. Tell patients you're open for telemedicine visits.
    • Use your website, social media, email, and patient portal.
    • Use your marketing channels (e.g., Google ads).
    • Update your phone message system, automated reminders, and scheduling scripts.
    • Post a notice on the door of your practice.
    • Call patients in advance of their scheduled appointment.
  2. Get the technology. Costs vary between vendors, as does their HIPAA compliance. During this time, HIPAA rules are being relaxed. A list of solutions is below:
  3. Schedule and staff the visits to make sure that providers are available to provide these virtual visits.
  4. Obtain consent from the patient about the tele-visit. Verbal consent is acceptable at this time.
  5. If applicable, you need to be able to e-prescribe. Note that controlled substances may still require paper prescriptions. Refer to state guidelines for prescriptive authority.

Coding and Reimbursement

(Video Conference Visits, Phone-based Care, and Online Check-ins)

telemedicine Code
  1. Document the visit in the medical record. You'll have to meet the requirements for the code selected. Document the patient consent.
  2. Medicare has updated its policies to broaden the scope of its payments. There is variation in what other carriers are saying at this time.
  3. Medicare is allowing Telehealth (video) visits to be provided when a patient is at home, not just in rural areas, effective March 6, 2020.
  4. New and established patients can be seen by telemedicine at this time. Medicare is not enforcing the requirement that an established patient relationship exists.
  5. You can bill for telemedicine visits based on the following guidelines:
    • Telehealth Visit: If by real-time video conference you can bill E&M codes. Inpatient and outpatient visits apply. The rules have changed about where this is delivered.
      • 99201-99215
      • G0425-G0427
      • G0406-G0408
    • Phone Visits: Medicare has now agreed to cover medical discussions with a qualified provider by phone. Use codes 99441-99443.
    • Virtual Check-in: Often by phone, use codes G2010 or G2012.
    • E-Visit: Brief evaluations initiated by the patient through the patient portal are likely an E-Visit. Use codes 99421-99423 and G2061-G2063.
  6. Co-pays and deductibles may apply. Some carriers are waiving co-pays and deductibles at this time.


  1. HIPAA
    • Effective immediately, OCR has announced "enforcement discretion" as it relates to HIPAA and telehealth remote connections during the pandemic.
    • The "relaxed" regulations apply to all evaluations, not just COVID-19.
  2. Professional liability coverage
    • Let your carrier/broker know you plan to perform these services and verify coverage.
    • Stay within your scope of practice and license.
    • Keep up to date regarding the ability to cross state lines when seeing patients.
    • Consent the patient. At minimum, document a verbal consent.

There is little doubt that telemedicine services are limited in their scope and will not completely replace the need for face-to-face encounters. Information during the pandemic and after will change rapidly as you find new ways to take care of your patients.

For additional information and answers to your specific questions, please contact MMA at 770-951-8427.

Printable Version - MMA's Telemedicine Guide

Print the information on this page.

Printable Guide

Supporting Documents

Coding Documents

Payer Telemedicine Policies

North Carolina Specific Documents

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